Article 1 – Seller identification
Alisson Reinard EI – trading as IEL Cosmetique.
The IEL Cosmetique website is operated by:
IEL Cosmetique
Sole trader under the French micro-enterprise scheme
20 rue des Halles
16110 La Rochefoucauld-en-Angoumois
France
Email: contact@ielcosmetique.fr
SIRET: 752 567 784 00059
VAT not applicable, pursuant to Article 293 B of the French General Tax Code.
Telephone: 07 59 73 70 65
Article 2 – Purpose and scope
These General Terms and Conditions of Sale govern product sales made through the IEL Cosmetique website between the seller and customers acting as consumers, purchases made in the physical shop and, subject to the specific provisions of Article 18, sales to business customers.
Placing and confirming an order constitutes full acceptance of these General Terms and Conditions of Sale. For in-store purchases, the applicable terms are made available to customers before purchase.
Article 3 – Products
The products offered for sale are those displayed on the website, subject to availability.
The essential characteristics of each product are set out in its description. Photographs are for illustration purposes; slight variations in shade or appearance may occur depending on the screen used.
Article 4 – Prices
Prices are stated in euros. VAT not applicable, pursuant to Article 293 B of the French General Tax Code.
IEL Cosmetique may change its prices at any time. Products are charged at the price displayed when the order is confirmed, except in the case of an obvious pricing error.
Delivery charges are shown before the order is finally confirmed.
Article 5 – Orders
Customers select their products, check the contents of their basket, enter the requested information and confirm their order after reviewing these General Terms and Conditions of Sale.
An order confirmation email summarising the purchase is sent to the customer.
IEL Cosmetique reserves the right to refuse or cancel an order in cases of suspected fraud, non-payment, manifestly incorrect information or a previously unresolved dispute, without prejudice to the customer's statutory rights.
Customers may also order online and select free collection from the shop (“Click & Collect”) during the time slots offered at checkout. Customers are notified when their order is ready for collection. An order placed online and collected in-store remains a distance sale for the purposes of the right of withdrawal.
Article 6 – Payment
Payment is due when the order is placed and is made using the secure payment methods offered on the website.
The order is considered definitively accepted only once payment has been confirmed by the relevant payment provider.
IEL Cosmetique does not have access to customers' confidential bank card or banking details.
Purchases made directly in the physical shop may be paid for using the payment methods offered at the till.
Article 7 – Delivery
IEL Cosmetique delivers products to the address supplied by the customer when placing the order. Customers must check that this address is accurate and complete.
Delivery methods, charges and estimated delivery times are displayed before the order is confirmed. IEL Cosmetique remains responsible for proper delivery where the carrier was offered by the seller.
In the event of a delay, loss, damaged parcel or disputed delivery, customers should contact IEL Cosmetique promptly so that a solution can be found.
Where no delivery date or period has been agreed, IEL Cosmetique will deliver the goods without undue delay and no later than thirty days after the contract is concluded. If delivery is not made, consumers may exercise the remedies provided for in Articles L. 216-6 et seq. of the French Consumer Code.
Article 8 – Right of withdrawal
For distance purchases, consumer customers have fourteen days from receipt of the goods to notify their decision to withdraw from the contract, without giving any reason.
After notifying withdrawal, the customer must return the product, properly protected, within a maximum of fourteen days. Customers may handle goods to the extent necessary to establish their nature, characteristics and proper functioning; they may be liable for any diminished value caused by excessive handling.
Direct return shipping costs are borne by the customer, unless otherwise agreed or the product is non-compliant.
The right of withdrawal does not apply, in particular, to goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection, where the legal conditions for that exception are met. This exception does not automatically apply to all cosmetic products.
Consumers may exercise their right by sending an unequivocal statement to contact@ielcosmetique.fr or by using the model withdrawal form in Article 19.
Purchases concluded directly in the physical shop do not benefit from the statutory fourteen-day right of withdrawal, except where otherwise required by law.
Article 9 – Returns and refunds
Before returning an item, customers are invited to contact customer service at contact@ielcosmetique.fr for instructions. This step is not an additional condition for exercising the statutory right of withdrawal.
Returned products must be properly packaged to prevent damage in transit. Outside the exercise of statutory rights, goodwill returns may be subject to specific conditions.
In the event of a valid withdrawal, the refund covers the sums required by law, including the initial delivery charge up to the cost of the least expensive standard delivery method offered. The refund is made within fourteen days of notification of withdrawal; for sales of goods, IEL Cosmetique may defer it until the goods have been received back or evidence of their dispatch has been provided, whichever occurs first.
Where a refund is due, it is made using the same payment method as the original transaction, unless the customer expressly agrees to another method, at no additional cost.
For purchases made directly in the physical shop, exchanges, refunds or store credits offered as a goodwill gesture are at IEL Cosmetique's discretion, without prejudice to statutory guarantees. Any goodwill store credit issued is valid for six months from its issue date. Store credit cannot replace a refund required by law.
Article 10 – Damaged, defective or non-conforming products
Customers are invited to check the condition of their parcel and products as soon as they are received.
If a product is damaged, defective, missing or non-conforming, customers should contact customer service as soon as possible and provide any helpful photographs. Failure to provide photographs or to report an issue immediately does not deprive consumers of their statutory rights.
After reviewing the request, an appropriate remedy will be offered in accordance with consumer rights, including replacement, bringing the goods into conformity, a price reduction or a refund, as applicable.
Article 11 – Product use and liability
Products must be used for their intended purpose and in accordance with their instructions and stated precautions.
Some products are intended for professional use or require specialist knowledge. Customers remain responsible for complying with the conditions of use, precautions and any contraindications.
IEL Cosmetique shall not be liable for damage resulting from abnormal, inappropriate or non-compliant use of a product, without prejudice to any liability or guarantees that cannot lawfully be excluded.
Article 12 – Statutory guarantees
Products sold to consumers benefit from the statutory guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.
In the event of non-conformity, consumers have the remedies provided by law, including repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract. The statutory guarantee of conformity may be invoked for two years from delivery of the goods, subject to the conditions laid down by law. Consumers may also bring a claim for hidden defects under the applicable legal rules.
Information box – Statutory guarantee of conformity and warranty against hidden defects
Consumers have two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity arises. During this period, consumers need only establish the existence of the lack of conformity, not the date on which it appeared.
Where the sales contract provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that digital content or service throughout the agreed supply period. During that period, consumers need only establish the existence of a lack of conformity affecting the digital content or service, not the date on which it appeared.
The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the goods' conformity.
The statutory guarantee of conformity entitles consumers to have goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.
If goods are repaired under the statutory guarantee of conformity, the original guarantee is extended by six months.
If a consumer requests repair but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the date the replacement goods are delivered.
Consumers may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:
- The trader refuses to repair or replace the goods;
- Repair or replacement takes place more than thirty days after the request;
- Repair or replacement causes significant inconvenience to the consumer, in particular where the consumer ultimately bears the costs of taking back or removing non-conforming goods or the installation costs of repaired or replacement goods;
- The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
Consumers are also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. In that case, consumers do not have to request repair or replacement first.
Consumers are not entitled to terminate the sale if the lack of conformity is minor.
Any period during which goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights described above arise under Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the statutory guarantee of conformity in bad faith may incur a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
Consumers also benefit from the statutory warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This warranty entitles consumers to a price reduction if they keep the goods, or a full refund if they return them.
Article 13 – Personal data
Personal data collected is necessary for managing customer accounts, processing orders, payments, deliveries and after-sales service.
Data is processed in accordance with applicable regulations and the privacy policy available on the website. Customers may exercise their rights by writing to contact@ielcosmetique.fr.
Privacy policy: Read IEL Cosmetique's privacy policy.
Article 14 – Customer service
For any question, complaint or request relating to an order, customers may contact:
Article 15 – Consumer mediation
In the event of a dispute, customers must first submit a written complaint to IEL Cosmetique in an attempt to reach an amicable solution.
If this does not resolve the matter, consumer customers may refer the dispute, free of charge and subject to statutory conditions, to the consumer mediator appointed by IEL Cosmetique.
CM2C
49 rue de Ponthieu
75008 PARIS
France
Tel.: 01 89 47 00 14
Website: CM2C – Submit a dispute
Email: litiges@cm2c.net
Article 16 – Applicable law and disputes
These General Terms and Conditions of Sale are governed by French law, without depriving consumers of any mandatory protections applicable in their country of residence.
The parties will seek an amicable solution first. Failing this, disputes will be brought before the competent court in accordance with applicable legal rules.
Article 17 – Extended producer responsibility (EPR)
IEL Cosmetique is registered with ADEME under the Extended Producer Responsibility (EPR) scheme for household packaging and graphic paper.
Unique Identification Number (IDU): FR545923_01HAEZ
Article 18 – Specific terms for business customers (IEL PRO)
Purchases made by customers acting for business purposes are subject to these Terms and Conditions, subject to the specific provisions of this Article and any applicable mandatory rules. Access to IEL PRO terms may require the creation of a business account and the provision of accurate business information, including a SIRET number where applicable.
Prices and discounts applicable to business customers are those shown when the order is placed. Payment is due at the time of ordering unless otherwise agreed in writing.
Where a payment term has been agreed in writing, any amount not paid by its due date automatically incurs late-payment interest at the European Central Bank refinancing rate in force on 1 January or 1 July of the relevant half-year, plus ten percentage points, from the day after the due date until full payment. A fixed EUR 40 recovery-cost indemnity is payable in the cases provided for by law, without prejudice to additional compensation supported by evidence.
Business customers do not, as a general rule, benefit from the fourteen-day consumer right of withdrawal, subject to statutory exceptions, including those under Article L. 221-3 of the French Consumer Code where its conditions are met. There is no automatic right to return goods simply because of a change of mind, except where IEL Cosmetique agrees as a goodwill gesture or a statutory right applies.
The statutory guarantees and liability rules applicable to business-to-business sales, including the warranty against hidden defects, remain applicable.
Business prices and applicable discounts are shown in the IEL PRO area before an order is placed. No discount is granted for early payment unless expressly stated otherwise. Prices displayed at the time of ordering prevail.
Article 19 – Model withdrawal form (consumers, distance sales)
To IEL Cosmetique, 20 rue des Halles, 16110 La Rochefoucauld-en-Angoumois, France – contact@ielcosmetique.fr.
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ............................................................
Ordered on: ........................ / Received on: ........................
Consumer's name: ................................................
Consumer's address: .............................................
Date: ........................
Signature (only if this form is submitted on paper): ........................