1. Delivery areas
Products offered by IEL Cosmetique can be delivered:
- within mainland France;
- to European Union countries available during checkout.
Orders are shipped to the delivery address provided by the customer when confirming the order.
Shipments are handled by the carriers offered during checkout, including Mondial Relay and Chronopost, depending on service availability.
2. Order preparation
Orders are generally prepared and dispatched within 1 to 3 business days after payment has been confirmed, excluding weekends and public holidays.
During busy periods, promotional events or holiday seasons, this preparation time may exceptionally be extended.
3. Delivery times
Estimated delivery times are as follows:
- Mainland France: 2 to 5 business days.
- European Union: 3 to 7 business days.
These times are provided for guidance only. They may vary depending on the carrier, weather conditions, busy periods or any other event beyond the control of IEL Cosmetique.
4. Delivery charges
Delivery charges are calculated automatically during checkout according to:
- the parcel weight;
- the destination;
- the selected delivery method.
The total amount is displayed before the order is finally confirmed.
5. Order tracking
Once the order has been dispatched, a tracking number is provided whenever available.
The customer can track the parcel directly through the relevant carrier.
6. Lost, delayed or damaged parcels
In the event of a significant delay, lost parcel, damaged parcel or delivery issue, the customer should promptly contact IEL Cosmetique.
If the parcel is marked as delivered, the customer is advised to check with neighbours, the building caretaker or the relevant collection point before making a claim.
Each request is reviewed in order to provide the most appropriate solution.
7. Delivery address
The customer is responsible for ensuring that the delivery information provided during checkout is accurate.
If the address is incomplete, incorrect or cannot be identified, additional reshipping charges may be requested if the parcel is returned to us.
8. Contact
For any question regarding dispatch or delivery, please contact our customer service team: