1. Delivery areas
Products offered by IEL Cosmetique are delivered to:
- mainland France;
- European Union countries available at checkout.
Orders are shipped to the delivery address entered by the customer when confirming the order.
Shipments are handled by the carriers offered at checkout, including Mondial Relay and Chronopost, depending on the services and destinations available.
2. Order preparation
Orders are generally prepared and dispatched within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.
During busy periods, promotional campaigns or holidays, this period may exceptionally be extended. Customers will be informed if a delay affects the announced delivery timeframe.
3. Delivery times
Average transit times after dispatch are:
- Mainland France: 2 to 5 business days.
- European Union: 3 to 7 business days.
These times are indicative and are in addition to the order preparation time. They may vary depending on the carrier, destination, weather conditions or busy periods.
The delivery deadline applicable to an order is the one communicated to the customer before final confirmation.
If no delivery deadline has been agreed, delivery shall take place without undue delay and no later than thirty days after conclusion of the contract, in accordance with the French Consumer Code.
In the event of late delivery or non-delivery, consumers have the remedies provided for in Articles L. 216-1 et seq. of the French Consumer Code, including the right to terminate the contract under the conditions laid down by law.
4. Delivery charges
Delivery charges are calculated automatically at checkout according to:
- parcel weight;
- destination;
- selected delivery method.
The total delivery charge is displayed before final confirmation of the order.
5. Order tracking
Once the order has been dispatched, a tracking number is provided to the customer when available.
The customer can track the parcel directly with the relevant carrier.
If tracking is difficult, the customer may contact IEL Cosmetique for assistance.
6. Lost, delayed or damaged parcels
In the event of a significant delay, a lost or damaged parcel, or any delivery irregularity, customers are invited to contact IEL Cosmetique promptly at contact@ielcosmetique.fr.
If a parcel is marked as delivered but has not been received, customers may also check with neighbours, a building caretaker or the relevant collection point. These checks are not a prerequisite for exercising statutory rights.
Where the carrier was offered by IEL Cosmetique, IEL Cosmetique remains responsible for proper delivery to the consumer until the goods are physically received by the consumer or a third party designated by them, other than the carrier, in accordance with applicable law.
In the event of loss or damage attributable to transport, IEL Cosmetique handles the claim and offers a solution consistent with the consumer’s rights, including replacement or a refund where the legal conditions are met.
Customers may provide photographs of the parcel or products to help process their claim; not providing photographs does not deprive them of their statutory rights.
7. Delivery address
Customers must provide an accurate, complete and up-to-date delivery address when ordering.
If an address is incomplete, incorrect or cannot be identified because of the information provided by the customer, additional reshipping charges may be requested if the parcel is returned to IEL Cosmetique.
The amount of these charges will be communicated before any new shipment and will not apply where the error is attributable to IEL Cosmetique or the carrier.
This section applies without prejudice to consumers’ statutory rights.
8. Contact
For any question about dispatch or delivery, please contact our customer service: